Terms of service
This website is operated by FLINTWRK. On the website, the terms “we”, “us” and “our” refer to FLINTWRK. FLINTWRK offers this website, including all information, tools and services available on this website, to you, the user, provided that you accept all terms, conditions, policies and notices stated here.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, “General Terms of Sale and Use”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including, without limitation, visitors, vendors, customers, merchants and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use the services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the existing store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service on this page at any time. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – DEFINITIONS AND SCOPE
In these Terms, the following terms have the meanings below:
– “Website”: the flintwrk.com website and all its pages.
– “Products”: all products sold on the Website (in particular heated jackets and heated down jackets, accessories and any other item offered).
– “Seller”: FLINTWRK, which operates the Website and offers the Products for sale.
– “Customer”: any natural person or legal entity purchasing Product(s) on the Website.
– “Consumer”: any natural person acting for purposes outside their trade, business or profession.
These Terms apply to all sales concluded through the Website, for all Customers residing in France or the European Union, unless a more favourable mandatory provision applies.
SECTION 2 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are of legal age in your country, state or province of residence, or that you have given your consent for your minor children to use this site.
You may not use our products for any illegal or unauthorised purpose, or violate any applicable laws in your jurisdiction.
You must not transmit any worms, viruses or code of a destructive nature.
Any breach of the Terms will result in immediate termination of your services.
SECTION 3 – CUSTOMER ACCOUNT AND LOGIN DETAILS
Creating a customer account is not required to place an order, but it may be required to access certain services (order history, tracking, etc.).
The Customer undertakes to provide accurate and up-to-date information. The Customer is responsible for keeping their login details confidential and for all activity carried out on the account. In the event of unauthorised use, the Customer must notify FLINTWRK immediately.
SECTION 4 – GENERAL CONDITIONS
We reserve the right to refuse service to any person for legitimate reasons and in compliance with applicable laws, particularly in the event of proven or suspected fraud, abuse, fraudulent conduct or breach of these Terms.
Protection and transfer of data:
- All of the Customer’s personal data is protected in accordance with the General Data Protection Regulation (GDPR) and is subject to appropriate security measures when collected, processed and transferred.
- Payment details and banking information are systematically encrypted when transferred and are processed by certified and secure payment providers.
- Only non-personal technical data (for example, information about page layout or display) may be adapted to network and device constraints without specific encryption.
For more information about the processing of your personal data, please see our Privacy Policy.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service without our prior written permission.
SECTION 5 – ACCURACY AND TIMELINESS OF INFORMATION
a. The information on the Website is provided for guidance only and may change. We strive to keep it up to date, but cannot guarantee at all times that it is accurate or complete. For important decisions, we recommend that you check the information directly with customer service or consult official sources.
b. Some of the content on the Website (in particular blog posts, general descriptions, usage advice, images, videos and graphics) may be generated or prepared with the help of tools based on artificial intelligence. Although we strive to verify that this content is accurate, it is provided for information only and may contain inaccuracies. This content cannot replace official information from the manufacturer, the instructions supplied with the Products, or advice from a professional.
c. If in doubt or if they have questions, the Customer is encouraged to contact customer service.
SECTION 6 – PRICES, PAYMENT AND INVOICING
Prices shown are in euros and include all taxes for Customers located in the European Union, excluding delivery costs, which are stated before the order is confirmed.
Applicable VAT is collected at payment and remitted to the competent tax authorities in accordance with the applicable rules in the European Union.
We may change prices at any time, but the applicable price is the one in force at the time of ordering.
Card payments are secure and processed by a third-party provider. The Website never has access to full card details.
We reserve the right to refuse or limit certain orders (fraud, suspicious quantities, merchants, etc.).
The Customer undertakes to provide accurate information in order to complete the transactions.
SECTION 7 – DELIVERY
7.1 – Delivery costs and delivery times
Estimated delivery costs and delivery times are stated on the product page and summarised before the order is confirmed. These time frames are indicative and run from confirmation of the order.
Standard delivery times are 5 to 25 business days, depending on the destination and the selected delivery method. You can find details for each country in our Shipping Policy.
7.2 – High-demand periods
During certain periods of high commercial activity (in particular Black Friday, the Christmas and New Year period, sales and exceptional promotional campaigns), delivery times may be extended due to carrier congestion and order volume. During these periods, delivery time may be up to 30 to 45 business days.
By confirming the order during these periods, the Customer acknowledges having been informed of these extended delivery times and accepts them.
7.3 – Customer responsibility
The Customer is solely responsible for the accuracy of the delivery information provided (address, name, telephone number, access code, etc.). In the event of an error resulting in failed delivery or return of the parcel, the Customer may be charged the cost of reshipment.
7.4 – Receipt of the parcel
Upon receipt of the parcel, the Customer is encouraged to check the condition of the packaging and the Product.
If the parcel is visibly damaged or opened, the Customer must:
- Make precise and detailed reservations on the carrier’s delivery document, or
- Refuse the parcel.
For any issue discovered on receipt (missing product, damage during transport or order error), it is recommended to contact customer service within 7 business days to facilitate the handling of the complaint and follow-up with the carrier.
This recommended time limit in no way limits the consumer’s rights under the legal guarantee of conformity (2 years) set out in Section 20.
7.5 – Late delivery
If the stated delivery time is exceeded, the Customer may contact customer service to obtain tracking information for the order.
If the Product is not delivered within 30 days from the estimated delivery date stated at the time of order (or within the extended deadline accepted during high-demand periods), the Customer may:
- Formally require the Seller to deliver within a reasonable additional period, and
- If delivery does not take place within this additional period, request cancellation of the purchase in accordance with Article L.216-2 of the French Consumer Code.
The refund will then be made within 14 days after cancellation.
7.6 – Force majeure
The Seller cannot be held responsible for delivery delays caused by circumstances beyond the Seller’s control, in particular severe weather, natural disasters, carrier strikes, pandemics, customs restrictions or any other event constituting force majeure within the meaning of Article 1218 of the French Civil Code.
In such situations, the Seller undertakes to inform the Customer as soon as possible and suggest an appropriate solution (postponement, cancellation or refund).
SECTION 8 – FREE ITEM AND SEPARATE SHIPMENT
For regulatory reasons related to the transport of lithium batteries, these may be shipped separately via a specialised logistics channel.
The delivery time may vary from 30 to 60 days after receipt of the main product.
FLINTWRK guarantees shipment or replacement in the event of non-receipt, following logistics verification.
Free items are approved and shipped once the original order has been delivered, within 30 to 60 days.
SECTION 9 – 90-DAY “SATISFIED OR YOUR MONEY BACK” GUARANTEE
This commercial guarantee gives the Customer the right to return the Product within ninety (90) days after receipt, even after the statutory withdrawal period has expired.
After the statutory 14 days, return shipping is paid by the Customer unless there is a fault attributable to the Seller.
Products must be returned clean, in good condition and, if possible, in their original packaging.
You can find the detailed terms in our Refund Policy.
This commercial guarantee is in addition to the statutory guarantees of conformity and hidden defects available to the consumer and does not replace them under any circumstances.
SECTION 10 – RIGHT OF WITHDRAWAL
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days to exercise the right of withdrawal without having to give any reason.
The Product must be returned within fourteen (14) days after notice of withdrawal is given.
Refunds are made within fourteen (14) days after receipt of the returned product or proof of dispatch, whichever occurs first.
Certain exceptions apply (damaged or personalised products, excessive use, etc.) in accordance with Article L.221-28 of the French Consumer Code.
The withdrawal period of fourteen (14) days runs from receipt of the last part of the order, in accordance with Article L.221-18 of the French Consumer Code.
Notice of withdrawal may be given in writing by any means that allows durable proof to be kept.
To ensure fast and secure processing, the Customer is encouraged to send the request by email to: support@flintwrk.com.
Requests via social media, automated assistants (AI chatbot) or private messages must be confirmed in writing (by email or post) in order to be taken into account.
If a chargeback is raised with the bank before delivery (card dispute), the contract is automatically cancelled by the card issuer.
Since the refund is then made by the bank, the item no longer belongs to you.
If the parcel is delivered despite the chargeback, it must be returned at your expense.
No prepaid return label can be issued in this context.
WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract)
To:
FLINTWRK — Email: support@flintwrk.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/provision of the following service(s) (*):
Ordered on (*) / Received on (*): ____________________
Order number: ____________________
Description of the product(s): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
Signature of consumer(s) (only if this form is sent on paper):
(*) Delete as appropriate.
SECTION 11 – EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:
– Personalised products.
– Sealed products that cannot be returned for hygiene reasons if the seal has been broken.
– Products that have deteriorated to the point where resale is impossible.
– Products returned incomplete, damaged or clearly used excessively.
FLINTWRK will assess whether the return meets the conditions before any refund.
SECTION 12 – RETURNS AND REFUNDS
For any return request, the Customer must contact customer service at the address stated in Section 28 before returning a Product.
Return shipping is paid by the Customer unless the fault is attributable to the Seller.
We may refuse a refund if the Product is not returned in a condition that meets the requirements.
Refunds are issued using the original payment method where possible.
SECTION 13 – PRODUCTS OR SERVICES
Our products may be available in limited quantities and may be returned or exchanged in accordance with our Returns Policy.
We reserve the right to limit the sale of Products to any person or geographic region where necessary.
All Product descriptions are subject to change without notice at our sole discretion.
Our products are manufactured and shipped from China via our logistics partners SunYou Express and are delivered the last mile by GOFO Express, Asendia or La Poste.
SECTION 14 – ACCURATE BILLING AND ACCOUNT INFORMATION
We may refuse any order for legitimate reasons (fraud, discrepancies, abnormal quantities).
The Customer undertakes to provide accurate, complete and up-to-date information for all orders and for the management of the user account.
If information changes (address, email, banking details), the Customer must update it promptly.
SECTION 15 – THIRD-PARTY TOOLS
We may provide access to third-party tools used “as is”, without warranty or supervision.
We are not responsible for how they function, or for the consequences of their use.
Use of third-party tools is entirely at the Customer’s own risk.
SECTION 16 – THIRD-PARTY LINKS
Certain parts of our Service may include links to unaffiliated third-party websites.
We are not responsible for the content, accuracy or policies of these third-party websites.
We recommend that the Customer read their terms and privacy policies carefully.
SECTION 17 – PERSONAL DATA (GDPR)
The collection and processing of personal data are governed by our Privacy Policy.
The Customer has the right of access, rectification, erasure, data portability and objection in accordance with the GDPR and the amended French “Informatique et Libertés” law.
Requests must be sent to the contact address stated in Section 28.
SECTION 18 – ERRORS, INACCURACIES AND OMISSIONS
Certain information on the Website may contain typographical errors, omissions or inaccuracies relating to Product descriptions, prices, availability or delivery.
We reserve the right to correct such errors at any time without prior notice.
SECTION 19 – PROHIBITED USE
It is forbidden to use the Website or the Services:
– For any unlawful purpose.
– To breach French or European regulations.
– To transmit malicious software.
– To harm our systems, our security or the security of other users.
– To collect personal data without authorisation.
Any breach will result in the account being suspended or terminated.
SECTION 20 – STATUTORY GUARANTEES (CONFORMITY AND HIDDEN DEFECTS)
Irrespective of any commercial guarantee, the Seller remains bound by:
– The legal guarantee of conformity (Articles L.217-3 to L.217-20 of the French Consumer Code).
– The guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).
If a Product is not in conformity, the Customer may obtain repair, replacement or refund at no cost.
Any lack of conformity that appears within two years of delivery is presumed to have existed at the time of delivery.
SECTION 21 – LIMITATION OF LIABILITY
We do not guarantee that use of the Service will be uninterrupted, fast, secure or error-free.
We are not liable for direct or indirect damages resulting from the use of or inability to use the Service, unless otherwise provided by mandatory legal provisions.
The Seller cannot be held liable for misuse of the Product or use that does not comply with the instructions for use and safety instructions.
These limitations apply only to the extent permitted by law.
SECTION 22 – CONTRAINDICATIONS AND SAFETY INSTRUCTIONS (HEATED JACKETS)
The heated jackets and their batteries must be used in accordance with the instructions for use and safety instructions supplied. By way of guidance, and without this list being exhaustive, the user undertakes in particular to follow these precautions:
- Do not wash the battery.
- Remove the battery before washing (hand wash or machine wash, gentle cycle ≤ 30 °C).
- Do not use on damp skin or with wet clothing.
- Do not puncture, cut or alter the jacket.
- Keep the jacket out of the reach of children when in operation.
- Do not use the jacket if you have a pacemaker, unless a doctor advises otherwise.
- Do not submerge the jacket in water when in operation.
- Do not use the jacket if you have skin sensitivity problems or severe circulation problems, unless a doctor advises it.
- Do not use the jacket if you have open wounds or irritation in the contact areas.
- Do not sleep or rest with the jacket in operation.
- Do not wear the jacket under clothing that is too tight and may prevent air circulation or compress the heating zones.
- Do not allow children, persons with disabilities or persons who cannot take off the jacket without help to use the jacket, unless they are under the direct supervision of a responsible adult.
- Do not use the jacket if the power cable, battery or jacket is damaged.
SECTION 23 – FORCE MAJEURE
The Seller cannot be held liable for delays or non-performance caused by an unforeseeable and unavoidable event (natural disasters, war, pandemic, transport blockage, etc.).
SECTION 24 – TERMINATION
The Seller may suspend or terminate the Customer’s account in the event of breach of the Terms or suspected fraud.
All contractual obligations arising before termination continue after it.
SECTION 25 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between the Customer and FLINTWRK. Any waiver or amendment must be formalised in writing.
SECTION 26 – GOVERNING LAW
These Terms are governed by French law.
In the event of a dispute, an amicable solution shall be sought before any legal action is taken.
If no amicable solution is reached, the French courts shall have exclusive jurisdiction.
SECTION 27 – BLOCTEL SCHEME (TELEMARKETING)
In accordance with Article L.223-2 of the French Consumer Code, the Customer is informed of the right to register free of charge on the Bloctel do-not-call list (www.bloctel.gouv.fr).
If a telephone number is collected, it will never be used for marketing without express consent.
SECTION 28 – CONTACT DETAILS
For any questions about these Terms or requests regarding your order, you can contact us at:
support@flintwrk.com
A contact form is also available on our contact page, accessible from the footer of the website.
SECTION 29 – CUSTOMER SERVICE
Customer service is available for all questions before and after ordering.
Requests are usually processed within 24 to 48 working hours.
All complaints must be submitted in writing to the address stated in Section 28.
SECTION 30 – MEDIATION
In the event of a dispute, and after the Customer has first contacted customer service in writing, the Customer, as a Consumer, may use a mediation service free of charge. Mediation is voluntary but recommended before any legal proceedings.
SECTION 31 – SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be applied to the fullest extent possible and the invalid part shall be deemed severed from the agreement without affecting the validity of the remaining provisions.
SECTION 32 – CHANGES TO THE TERMS
We reserve the right to amend these Terms at any time. The version in force is the one applicable when the Customer places the order.
It is the Customer’s responsibility to check this page regularly for any changes.
SECTION 33 – INTELLECTUAL PROPERTY
All content on the Website (text, visuals, logos, videos, graphic identity, etc.) is protected by copyright and belongs exclusively to FLINTWRK.
Any reproduction, distribution or exploitation without written permission is strictly prohibited.
SECTION 34 – USE OF THE WEBSITE
The Customer undertakes to use the Website in accordance with the law, not to disrupt its operation and not to attempt to access protected areas without authorisation.
Any attempt at fraud will result in access being suspended and, where applicable, legal action being taken.
SECTION 35 – FRAUD PREVENTION
For security reasons, certain orders may be checked (verification of address, identity and payment documentation).
In the event of suspected fraud, the Seller reserves the right to cancel the order and issue a refund.
SECTION 36 – ACCEPTANCE OF THE TERMS
By confirming an order on the Website, the Customer confirms having read, understood and fully accepted these General Terms of Sale and Use.
SECTION 37 – LANGUAGE VERSIONS
These Terms may be translated into several languages. In the event of any difference in interpretation, the French version shall prevail.
SECTION 38 – UPDATE
These Terms were last updated in August 2026.
